As part of what Hino Motor Sales Australia refers to as its “customer-focused business plan,” the truck manufacturer has reassigned four employees to new roles, all of which officially went into effect on 1 August. First is Carley Aherns, who was previously Hino’s marketing communications manager, taking on the new role of Manager, Marketing. On the dealer relationship side, Dean Simeon is now the organisation’s National Dealer Manager, a brand-new position earned after Simeon spent nearly five years in field sales management.
More Efficient, Responsive Customer Service
Another major aspect of restructuring is Hino’s desire to make vehicle service (and customer service in general) more efficient. To that end, the company put its Product Support division in charge of the Hino Customer Care Centre, which handles the Hino Advantage support program. Sergio Bonvini and Michael Foukkare will now serve as Product Support’s Specialized Vehicle Manager and Technical Training Manager, respectively.