Hino Australia wins seventh straight parts and service double crown
For the seventh year in a row, Hino Australia has received both the Hino Parts Department of the Year award and the Hino Service Department of the Year award, both for 2017. Hino Australia’s General Manager of Product Support, Greg Bleasel, says, “Winning these prestigious awards for the seventh consecutive year is a tribute to the continual efforts, hard work, and dedication of our dealerships, trained service technicians, parts interpreters, and head office staff.”
Hino Motors Limited holds its distributors around the globe to high standards and judges them for these awards based on customer retention, parts growth and supply rates, and the execution of customer-focused programs such as customer information management and fleet training. Hino Australia has more than 60 dealerships and service centres as well as more than 90 employees spread throughout the country, and all of them helped contribute to this impressive performance streak.
Leading with the Hino Advantage
Bleasel says Hino Australia’s commitment to its customers is the driving force behind the Hino Advantage program, a full spectrum of business and financial services, including access to care centres, 24/7 roadside assistance, Hino Genuine Parts, and much more. Additionally, Bleasel points out that Hino Australia is the only truck manufacturer in the country that has capped price service available for customers.
“At Hino Australia, we aim to be a trusted partner for our customers – through our Hino Advantage program, our Product Support department is a significant contributor to this,” says Bleasel. “Initiatives such as our capped price service program contributed to our victory as 2017 Service Department of the Year – this product offering was recently extended to include all trucks compliant with Euro 5 emission regulations, meaning Hino customers pay less over the life of their vehicles.”