Hino Further Improves After-Sales Support
Hino Australia recently announced that it has made key enhancements to its Hino Advantage program, which provides customers with a range of after-the-sale service options and benefits.
Roadside Assist & Capped-Price Service Programs
For starters, Hino’s Roadside Assist program, which provides complimentary, 24/7 roadside assistance for three years following the purchase of every new Hino truck, now comes with the NTI (National Transport Insurance) Truck Assist App. In the event of a breakdown, the app can quickly assign your case to the nearest available technician and provide an SMS link to a map that updates you in real-time on the assigned mechanic’s location. Additionally Hino Advantage now includes a capped-price service program for all Euro 5 emissions-compliant Hino trucks, which helps customers budget accurately and can reduce overall operating costs.
Customer Care & More
Another big component of Hino Advantage is the company’s Customer Care Centre, which is open from 8:30 a.m. to 6 p.m. AEST and provides a wide range of support solutions. Hino Chairman and CEO Steve Lotter says the Customer Care Centre’s hours “are the longest operating hours in the industry.”
Hino Advantage also includes the company’s Hino Traq telematics service, which lets owners view reports on fuel efficiency and view truck locations in real-time. “We understand that knowledge is power for business—Hino Traq is an innovative telematics system which pinpoints ways to streamline and control fuel and maintenance costs,” says Lotter. He also notes that Hino Traq “provides companies with the ability to benchmark and monitor truck performance and efficiency.”
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