Upside Projects, a residential and commercial construction, demolition, and renovation specialist based in New South Wales, relies on an Isuzu NPR 45-155 Tipper truck to transport tools, decking, joinery, wood, waste, and a wide range of other materials. The company originally hired a truck for larger projects, but one of its accountants highlighted how expensive it was to hire a truck versus purchase and finance one.
With that in mind, Upside Projects Co-Director Michael Kluktewicz reached out to local dealer (Suttons Trucks, Arncliffe), laid out their budget and requirements, and test drove a Ready-to-Work NPR 45-155. Kluktewicz says that “within a week we had picked up our new truck.” He especially appreciates the tight turning circle and the reverse camera, which come in handy when working on urban projects.
Reliability Is Key
Kluktewicz says that roughly 60% of Upside’s business is the result of positive word of mouth from customers, which it relies on to retain existing clients as well as to attract new ones.
“We have a great relationship with our commercial clients. If they ask us to jump, we say, ‘How high?’” he says. “We’re always reliable, always on time and the quality of work is always 100% . . . that’s the way it’s been from the start.”
The reliability of the Isuzu NPR plays directly into that approach, allowing Upside to maintain its reputation and continue generating new business. “We never had a breakdown with it, but of course, we keep it well serviced,” says Kluktewicz. “There are great servicing options with our dealer at Suttons Trucks as well, so we were really happy to go with them.”
Improved Comfort On Longer Trips
Upside Projects serves customers in Sydney and greater New South Wales, but also as far away as Queensland. When shopping for a new truck and transitioning away from hiring one, Kluktewicz was careful to keep comfort in consideration, especially for those longer trips. Upside’s NPR has been in operation for three years and it has proven to be as comfortable as it is reliable.
“My personal preference aside, we’ve also spoken to other builders who recommended Isuzu trucks, so going with the NPR Tipper was just a no-brainer for us,” says Kluktewicz. “We are currently working on a project in Gosford and that’s roughly a four-hour round trip. We drive it there and back and it’s definitely more comfortable than other truck brands we’ve driven in the past.”