Help Centre Frequently Asked Questions
Safer Buying & Selling (4 FAQs)
1. General rules of browsing and buying online
- Have up-to-date antivirus software.
- Have up-to-date firewall software.
- Choose a secure password.
- Always log off when you're done.
- Don't buy or sell outside of your country. Don't accept cashier check from outside your country.
- We would recommend that you always inspect any high-value item before purchasing and never transact with sellers from overseas.
- Never give your user name and password to anyone.
- Never complete an email that asks you to fill in user name, password or any personal details.
- Be wary of overseas buyers offering to pay via PayPal accounts.
- Be wary of overseas buyers asking YOU to pay for freight charges.
- Read more below on how to protect yourself from Scams & Virus Tips.
- If it looks too good to be true, then it probably is!!.
Just remember; if it sounds strange, odd or does not make sense then the probability that you're dealing with a scammer is high.
2. Scams and Virus tips, Beware of possible Internet Scams
Protect Your Password: Never disclose your username and password to anyone. Under no circumstances provide your login details to anyone in response to email or phone requests, no matter how genuine these emails or phone calls may appear to be. Truckworld.com.au will never request that you divulge your username and password.
Buyer / Seller Scams:
Sellers beware of oversees buyers willing to offer more than your asking price. If it sounds too good to be true, it usually is and offers like these may be scams.
Buyers: Beware of trucks and/or products listed well below an ordinary asking price. Offers like these may also be scams, particularly if the contact number is disconnected.
A Few Tips
- If it's too good to be true, then it probably is.
- Verify the buyer or seller's details.
- Private parties selling a vehicle should be able to produce evidence of ownership.
- Request proof of Title, Registration, and Vehicle Identification Number (VIN).
- Request a specific photo not common to web postings, such as the actual VIN, or a close-up of a specific component.
- Shipping a vehicle any distance can be costly, so be cautious if a seller is offering free shipping.
Sometimes buyers can be involved in scams.
Common traps include buyers claiming to pay by bank transfer or cheque for an amount more than required, then asking the seller to pay the difference.
Obviously, if the bank transfer fails or the cheque bounces you'll be out of pocket.
Truckworld.com.au does not accept (on behalf of buyers or sellers) payments, money transfers or deposits. Please refer to our terms & conditions for more information.
Did you hear about the buyer from an oil rig? 100% Scam
A buyer approaches you and tells you he wants to buy your truck that you had posted online but avoids meeting you in person or calling to discuss details.
They will give you a number of reasons for urgency of the sale and why they can not inspect or test drive the vehicle. These include: purchasing the vehicle as a surprise gift, a family member was in a car accident and needs a car urgently, they are currently working interstate or overseas and will be returning soon, or they are working off-shore.
The scammer then asks all the normal questions, negotiates a lower price and, when the deal is done, asks the seller to open a PayPal account to receive the funds. The buyer will then give a reason to why they cannot pay the shipping company and askes the seller to organise this payment on their behalf and they will wire the funds along with the cost of the item through Paypal. An email then gets sent to the seller apparently from PayPal advising that funds were received for both item and shipping cost but would be withheld until you release the funds to the shipping company. Theses emails are fake. The money you transfer to the shipping company is to a fake account and you will not see that fund nor the Paypal funds.
If you are selling vehicles or machinery online, you should be suspicious of any potential buyers who are from overseas/interstate or offering to buy your item/s without an inspection. Two or three emails between you and the buyer does not mean you know who they are.
If you feel something does not seem right or if it is too good to be true - act on it.
Tips on avoiding Scams from Private Sellers
- Be wary of items advertised at unusually low prices. If an offer seems too good to be true, it often is.
- Be wary of purchasing an item that you are unable to inspect
- Take time to verify the vehicle's details and location
- Avoid dealing with anyone who asks for payment via wire transfer prior to inspection
- Don't provide your personal details or login details over email.
- If a seller does not offer a warranty or receipt, find out why. Hoax, counterfeit, bogus and stolen items can occasionally slip through and appear to be real listings. Always read the Private Seller advertisement description carefully and ask questions.
- Always try to confirm the identity of a seller at the beginning. Scammers will normally use generic email accounts to 'negotiate' anonymously via email. They will also be hard to establish contact with over the phone on an Australian number.
Tips on avoiding Scams from "Buyers"
- Not being able to come for inspections
- Offshore buyers
- Truckworld.com.au does not send SMS notification for sale inquiries.
- Don't provide your personal details or login details over email.
- Always try to confirm the identity of a Buyer. Scammers will normally use generic email accounts to 'negotiate' anonymously via email. They will also be hard to establish contact with over the phone on an Australian number.
- Beware of buyers who request for you to organise transportation on their behalf.
Notify Truckworld.com.au if you suspect a scam or suspicious ad, to email us click here.
To report scams to the relevant authorities or for more information, visit:
3. Protect yourself when selling your truck
Find out who you are dealing with, get a name and contact phone number.
Call the number back to check if it is legitimate.
Before you agree to a test drive its a good idea to check a few things.
- Check with your insurer and verify if test drives are covered.
- Obtain the driver's licence number and insurance details of the driver. Be sure they hold the correct drivers licence for the class of truck you are selling.
- Obtain something of value from the driver prior to the test drive, even if you are going with.
- Safety first, consider how safe you will be before going for the test drive.
Consider your options before the seller arrives to inspect the truck.
4. General rules of browsing and buying online
Protect Your Password
Never disclose your username and password to anyone. Under no circumstances provide your login details to anyone in response to email or phone requests, no matter how genuine these emails or phone calls may appear to be. Truckworld.com.au and its members will never request that you divulge your username and password.
Always login to your Truckworld.com.au account by accessing the login page through www.truckworld.com.au website.
Never log in to your Truckworld.com.au account via a link in an email, even if the email looks like it's from Truckworld.com.au.
if you do click on a link always check the URL i.e. www.truckworld.com.au.
If in doubt always log in to your Truckworld.com.au account via the login page.
If you think your account details or ads have been accessed by an unauthorised person contact Truckworld.com.au customer support on 02 8046 5740, Monday to Friday, 9.00am - 5.00pm or email us anytime directly.